Sarah Jean Trajano

Feb 2025 — Present

Lightspeed HQ

Web Support & Web Developer

• —Designed and built client websites with WordPress (Divi) and Lovable
• —High-volume web support via Intercom with consistent 100% CSAT
• —Resolved technical issues within SLA
• —QA on websites to maintain quality and performance
• —Handled the majority of the team's ticket workload
• —Maintained domains, DNS and servers for continuous uptime

Feb 2023 — Feb 2025

CapitalTek

Web Developer (WordPress & Squarespace)

• —Designed and built responsive, user-focused websites
• —Full-stack development including backend and integrations
• —Troubleshooting that reduced downtime and improved performance
• —Seamless migrations, domain transfers and DNS setups

2022 — 2023

Wiz Holdings Pte. Ltd.

AI Talkbot Designer

• —Built AI talkbots using NLP and automation workflows
• —Designed conversation flows and interaction logic
• —Trained and improved TTS/ASR models

2014 — 2022

Office of the Presidential Adviser on the Peace Process

Project Officer

• —Coordinated national-level projects
• —Managed stakeholder communication and documentation
• —Supported evaluations and program strategy